Refund Policy

Shipping and Returns Policy

Dear Valued Customer,

Thank you for choosing One Flowers & Checolaa for your floral and chocolate needs. We appreciate your business and want to ensure your satisfaction. To provide you with a clear understanding of our shipping and returns policy, we have outlined the details below:

Shipping Policy:

1. Delivery Zones: We offer shipping within specified regions or countries. Please check our website or contact our customer service to verify if we deliver to your location.

2. Shipping Methods: We utilize reliable shipping carriers to ensure the safe and timely delivery of our products. During the checkout process, you will be presented with various shipping options, such as standard shipping, express shipping, or same-day delivery. The available methods and their associated costs will be displayed for your selection.

3. Delivery Timeframe: The estimated delivery time depends on the shipping method chosen and the destination. Our standard shipping typically takes delivery on same business days, while express shipping may offer quicker delivery within same business days. Same-day delivery, if available, is limited to specific locations and may have specific order cutoff times.

4. Order Processing: Once you place an order with us, it will undergo processing before being shipped. This may involve order verification, item packaging, and preparation for shipment. Our processing time is typically within the same business days but may vary depending on product availability and order volume.

5. Shipment Tracking: We provide a tracking number for each order. Once your order is shipped, you can track your package online using the provided tracking number. This allows you to monitor its progress and estimated delivery date.

Returns and Refunds Policy:

1. Eligibility: We accept returns and offer refunds or replacements in specific circumstances, including:

• Damaged or Defective Items: If you receive a product that is damaged or defective, please contact our customer service within same days of receiving the order. We will assist you in initiating a return or requesting a replacement.

• Incorrect Orders: If we mistakenly send you the wrong item(s), please contact our customer service promptly. We will arrange for a return or exchange to ensure you receive the correct product.

2. Return Process: To initiate a return or request a refund, please follow the instructions provided by our customer service team. We may require relevant order information, photographs of the issue (if applicable), and any additional details necessary to process the return.

3. Return Shipping: Depending on the circumstances and our policy, we may provide a prepaid shipping label for returns or reimburse you for the return shipping costs. Please ensure you follow the provided instructions and use the designated shipping method to facilitate a smooth return process.

4. Refund or Replacement: Once we receive and inspect the returned items, we will determine whether to issue a refund, provide a replacement, or offer store credit. Refunds are typically credited back to the original payment method used during the purchase.

5. Non-Returnable Items: Certain products, such as perishable goods or personalized items, may be non-returnable unless they are damaged or defective.

We hope this information clarifies our shipping and returns policy for you. If you have any further questions or require assistance, please don't hesitate to contact our customer service team. We are here to help and ensure your experience with One Flowers & Checolaa is delightful.

Thank you for choosing One Flowers & Checolaa.
Warm regards,
White Orchid Flowers & Checolaa Customer Service